Return and exchange policy
Return & Exchange Policy
At Moksha Craft, we take great pride in offering authentic Moksha craft products, each handcrafted with care and devotion. Due to the handmade and spiritual nature of our items, we have a limited return and replacement policy to ensure fair handling of all orders.
1. Eligibility for Returns & Replacements
We accept returns for a replacement or refund under the following conditions:
· The item received is incorrect or significantly different from what was ordered.
· The item is damaged upon arrival (excluding natural variations in color, texture, or handmade characteristics).
· The item is defective or non-functional (for applicable items like tools or accessories).
Returns will not be accepted for:
· Minor imperfections or variations in color, texture, and design due to the handcrafted nature of Moksha crafts.
· Custom-made or personalized items (e.g., engraved items).
· Items used for rituals or spiritual purposes, due to hygiene and sanctity reasons.
· Buyer’s remorse or change of mind after purchase.
To qualify for a replacement or refund, you must request an RMA number within 30 days of delivery.
2. How to Request a Return or Replacement
1. Contact us at [link] within 30 days of receiving the item. Provide:
o Order number.
o Description of the issue.
o Clear photos of the item and packaging.
2. If approved, we will issue an RMA number and provide return instructions.
3. The item must be shipped back within 30 days of RMA approval.
Items returned without an RMA number will not be accepted.
3. Condition of Returned Items
· The item must be returned in its original condition, unused, and with all packaging.
· Custom-made and personalized items are non-returnable unless damaged or defective.
· Physical damage caused after delivery is not covered and will result in return denial.
4. Replacement Process
· Once we receive and inspect the return, a replacement item will be shipped within XX business days.
· If a replacement is unavailable, we will offer store credit or a refund at our discretion.
· Shipping costs are non-refundable unless the return is due to our error.
5. Return Shipping Responsibility
· The buyer is responsible for return shipping costs unless the return is due to our mistake.
· We highly recommend using trackable and insured shipping to prevent loss or damage.
We are not responsible for lost or damaged return shipments.
6. Cancellations
Orders can be canceled before shipment by contacting us at [link]. Once an order has been shipped, it cannot be canceled and must go through the RMA process if eligible.
7. Contact Us
For any questions regarding our Return & Replacement Policy, please contact:
· Phone
· Website
Thank you for supporting authentic Moksha craft and the artisans who create them. Your purchase helps keep this sacred tradition alive!