Warranty Policy
Warranty Policy
Thank you for shopping at Moksha Craft. We stand behind the quality of our Moksha craft products and offer a limited warranty on select items.
1. Warranty Coverage:
We offer a 1-year warranty from the date of purchase for all products purchased from Moksha Craft Store. This warranty covers defects in material or workmanship under normal use and conditions. If your item becomes defective within this period, we will offer a return for replacement at no cost to you for the replacement item.
2. Warranty Exclusions:
The warranty does not cover:
• Normal wear and tear, fading, or aging of handcrafted products.
• Damage caused by mishandling, improper use, or exposure to water/chemicals.
• Damage caused by accidents, including drops or impacts
• Minor imperfections that naturally occur in handmade items.
3. Warranty Claim Process:
To initiate a warranty claim, please follow these steps:
1. Contact our Customer Service Team: Reach out to our support team via email at [link] or through our website’s contact form. Please provide the following details:
o Order number
o Product details (including name and description)
o A clear description of the issue or defect
o Photos or videos showing the defect (if applicable)
2. Review and Confirmation: Once your claim is received, our team will review your submission. If we determine that the issue falls under warranty coverage, we will guide you through the next steps for returning the item.
3. Return Process: If applicable, you may be asked to return the defective product. Returns must be in the original packaging and include all components that came with the item.
4. Return Shipping Cost: The buyer is responsible for the return shipping cost when returning an item for a warranty claim. We recommend using a trackable shipping service to ensure your return reaches us.
4. Replacement:
Once we receive the returned item and confirm the warranty claim, we will offer a replacement of the same or similar item, subject to availability. If the exact item is out of stock, we will provide you with a similar product of equal value or offer you the option to choose another product.
5. Warranty Limitations:
· This warranty is non-transferable and applies only to the original purchaser of the product.
· The warranty does not cover any additional services, including installation or other related costs.
· Any claims made outside of the 1-year warranty period will not be eligible for replacement.
6. How to Contact Us:
If you have any questions or need assistance with a warranty claim, please don’t hesitate to contact us:
· Phone
· Website